Shipping Policies

How we do shipping

Because we create and stock all of our items (no dropshipping), all orders are usually processed and shipped within 1-2 business days.

 

Domestic Shipping in the US

All items are shipped by either UPS or United States Postal Service(USPS).

And remember, only our Standard shipping can deliver to P.O. boxes, so be sure to use your home address if you want to use FedEx Ground.

We are honored to have our military customers shop with us. As a reminder, packages sent to overseas APO or DPO addresses are required to go through a military U.S. post office before leaving the country. Only our standard shipping can deliver to overseas APO or DPO addresses. Thank you for your service!

 

International Rates For Canada, UK, Australia, France, Germany, and South Africa

  • Processing Times
    Because we stock all of our own inventory, all orders are usually processed and shipped within 1-2 business days. However, international shipments may require up to 2-3 days of additional time in order to process your order so that we can package your order carefully and print additional customs documents. Note: Processing time does not include shipping transit time.
  • Duties, taxes and brokerage fees
    Juno Doll is not responsible for any duties, taxes and brokerage fees associated with the shipment. These costs are the sole responsibility of the customer
  • Questions?
    If you have any questions about international ordering, please contact us at sales@junodoll.com or support@planetapplique.com

 All international orders are shipped by the United States Postal Service(USPS) or UPS.

 

Returns

Our products may be returned for a store credit within 30 days of original purchase, provided they are unopened and in like-new condition. Return shipping will be at the expense of the buyer. All returned goods must include a copy of the receipt, your e-mail address, shipping address, and phone number.  Thank you for understanding!

 

Damaged Goods

Even though most of our products are not susceptible to damage during the shipping process, if you receive damaged items, we will replace them. Just email customer service and you’ll get a return label to send it back. An identical (when available) replacement item will be sent to the buyer at no additional cost. Sometimes, especially with fabric, an item may no longer be available, in which case we will do our best to replace it with a similar item.

Send all returns to:

Juno Doll

ATTN: Returns Department

3713 Beckerdite Road

Sophia, NC 27350